Privacy Policy

Swim Heron is committed to protecting your privacy online. Our Privacy Policy is detailed below and adheres to the requirements of the UK Data Protection Act (1998). If you have any questions or concerns about our use of your personal information, please contact us at

Who this relates to

This Privacy Policy relates to all users of all websites owned or operated by Swim Heron.

Our commitment

In accordance with all clauses of the UK Data Protection Act (1998) we can guarantee that we will not sell or otherwise provide your contact or purchase history details to anyone else except where this is required under our agreement with the our suppliers such as NOWCA (for transaction information and multiple lake admissions).

Unless you have opted to receive a newsletter from us, we will not contact you other than about your use of, or purchases from, our websites.

What information do we collect and how is it used?

We ask you to provide your full name and company name, email address. This allows us to identify you as a unique customer, verify that you are not a robot and contact you should we need to.

Access rights

You have the right to access the personal data that is held about you. Please contact us at should you wish to find out more.


If you transact with us online by credit or debit card, any card information you supply is encoded and provided directly to WorldPay UK Ltd via NOWCA. We do not collect, hold or store this information.


A cookie is a small text file containing a unique identifier which our websites place on the hard drive of your computer. Information supplied by the cookie enables us to recognise your user credentials and separate your activity from that of other users. Your browser (ie. Internet Explorer, Safari, Chrome or Firefox) will allow you to alter your settings to either accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Our websites need this cookie information, as without it we cannot keep your activity / counts etc. separated from our other users, so if you decline our cookie you may not be able to use our websites or they may not function as we intended. Please refer to your browser ‘Help’ menu if you wish to alter your local browser cookie settings.

Other websites

Our websites may contain links to third party websites outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Company and data protection information

The data controller of data on the website is Swim Heron, Heron Lake, Staines, Windsor and Maidenhead TW19 6HW, UK.

In accordance with the Data Protection Act 1998 (Part 11 S7: Right of Access To Personal Data), should you wish to find out what information we may hold about you, please write to:

The Data Controller, Swim Heron, Heron Lake, Staines, Windsor and Maidenhead TW19 6HW, UK.

With your written request, please enclose two forms of identification as follows, as we must have:

– Confirmation or proof of your address e.g. a certified copy of a utility bill

– Confirmation of your person e.g. a certified copy of a passport or driving licence

The above procedural control is a requirement of S7(3) of the Act as a protective measure to ensure that personal data held about you is not disclosed to anyone but yourself.

To have your name suppressed from data processing or for advice on registering your name with the industry’s Preference Services, simply write to the Data Controller as above.